Section 1: Introduction to ServiceNow

• What is ServiceNow?
• Benefits of ServiceNow?
• ServiceNow Architecture
• ServiceNow ITSM applications
• User Account Creation (PDI)
• UI settings

Section 2: Introduction to ITIL

• What is ITIL?
• ITIL Life cycle

Section 3: Life Cycles/State Models

• Incident Management
• Task Creation
• Service Level Management
• Problem Management
• Change Management
• Knowledge Management
• Catalog Management
• Agile Development

Section 4: Form Building

• User administration
• Roles of Users
• Lists & Filters
• Types of Search elements
• Types of flow formatters
• Form layout, Form Design and Form Builder methods
• Dependent field creation
• Priority Data lookup rules
• Dictionary Override and Reference qualifier
• Use of Flow Formatters
• Creation of List Layout and Related Lists
• Creation of tables and Modules
• Use of App Engine Studio
• Introducing Applications and Modules
• Performance metrics

 Section 5: OOB functionalities

• Import sets
• Update sets
• Reports
• Email Notifications
• Workflows
• Flow designer
• UI actions
• Scheduled Jobs
• Plugin’s
• ACL’s Creations
• UI Policies
• Data Policies

Section 6: Scripting

• Java Script
• Glide API’s (client side & server side)
• Glide Form
• Glide User
• Glide Dialog window
• Glide List & Glide Menu
• Glide Record
• Glide System
• Glide Aggregation
• Glide Date and Time
• Glide Element
• Business Rules
• Client Scripts
• Script includes
• Glide Ajax

Section 7: Briefing

•      Overview of Integrations
•      Overview of HRSD
•      Overview of CMDB

Section 8: Real-time project (add On)

• ServiceNow project environment setup
• Real-time ServiceNow project
• Project demonstration
• Expert evaluation and feedback

Section 9: Real Time Project ( add On)

• Briefing ServiceNow certification’s
• Working on Stories
• Interview preparation
• Mock interviews
• Resume preparation
• Knowledge sharing with industry experts